Shipping policy

Do you ship worldwide?

Unfortunately not at present. We ship the UK only at present but working on expanding to EU and Rest of world in 2026.

Shipping

Orders are dispatched via a tracked service. Delivery should take no more than 3 working days from the date of dispatch. You will receive a tracking link for your order that will be scanned throughout delivery so you track your parcel’s progress online.

Should your order not arrive by day 3 please contact our customer services team at enquiries@blackmirror.co.uk who can look into this further. Please note that we may have to allow up to 14 working days for your order to be classed as lost and therefore then available for refund or replacement.

Peak Times Order Processing

Please allow between 1-3 business days for your order to process after you've placed your order. During busy times (e.g. the Christmas period), it may take us up to 5 business days to process orders before dispatch.

When your order has dispatched, you will receive a shipment confirmation to let you know it's on the way.

Tracked shipping - your tracking number will be included with your shipment confirmation.

Non Delivery

Non-delivery occurs when the goods do not arrive at the address you gave us, or you claim that the goods are not in your possession despite a confirmation of successful delivery from the delivery partner.

Please be aware that in some cases of disputed delivery, we may have to undertake a full investigation with the delivery partner before processing any refund or replacement.

If orders have not been received within 14 days of the expected arrival, please contact email customer support.

How much does postage cost?

The shipping cost is calculated after you enter your address into the checkout. This is done before payment, so you can check the cost before you buy.

Can I cancel my order or update my delivery address?

Once the order has been shipped we, unfortunately, cannot accept cancellations.

If you need to update your address and your order hasn’t been shipped, then please contact Customer Services with your order number and the old address and new address details. Once an order has been shipped we cannot alter a delivery address. enquiries@blackmirror.co.uk

My delivery is taking longer than expected.

All orders get shipped out shortly after your order is placed. If it hasn't arrived within the expected delivery window, there may be problems with the delivery, such as an error in the shipping address or a damaged parcel. Please contact our customer services team at enquiries@blackmirror.co.uk

What if the order arrives damaged?

If the products arrive damaged please take photos and contact Customer Services for a resolution.

If you contact us below with your order number, we can look into this further. enquiries@blackmirror.co.uk